Live chat is a good feature to add to your website

Adding a live chat to your website can be a very beneficial tool. Live chat allows your customers to communicate directly to one of the team members, which can help with sales and customer engagement.

If you install a live chat feature on your website, you need to make sure you have the staff available to chat live to your customers. This can be to answer any product/ service queries, it may be to complain, or provide positive feedback, whichever it is, it is a fast direct way for your customers to communicate directly to one of your team. Communication with customers is an important part of business networking and will improve your customer service.

You can set the live chat to only work during office hours, and anything sent after this time will be received as an email. This should be made clear to the customer, then they will know if the response will be immediate or not.